We Value Your Feedback
At Leabank House Pharmacy, we strive to provide the best possible service to our valued customers and patients. We welcome any feedback that tells us we are doing well and any feedback that may help us improve. However, we understand that there may be instances where you are dissatisfied with our services and wish to formalise feedback. We appreciate your feedback as it helps us improve and address any concerns promptly.
How to Provide Feedback or Lodge a Complaint
- If you have a complaint or wish to provide feedback, please follow these steps:
Speak to Our Staff: In the first instance, we encourage you to discuss your concerns with our friendly staff. They will listen attentively and try to resolve the issue promptly.
- Feedback can be sent in to us:
- In Person: Visit our pharmacy during opening hours and ask to speak to the pharmacist or manager.
- In Writing: to Leabank House Pharmacy, Leabank House, The Cobbles, Wheaton Aston, Stafford, ST19 9NB
- Phone: Call us at 01785 339884 to let us know what feedback you wish to provide.
- Email: Send an email to pharmacy.fph96@nhs.net.
- Webform: Use the form below
Formal Complaints: If you feel that your issue has not been adequately addressed, you can submit a formal complaint. Please use one of the following methods:
- In Person: Visit our pharmacy during opening hours and ask to speak to the pharmacist or manager.
- In Writing: to Leabank House Pharmacy, Leabank House, The Cobbles, Wheaton Aston, Stafford, ST19 9NB
- Phone: Call us at 01785 339884 to discuss your complaint.
- Email: Send an email to pharmacy.fph96@nhs.net with the subject line “Formal Complaint.”
- Webform: Use the form below
Provide Details: When making a formal complaint, please provide the following details:
- Your full name
- Date and time of the incident
- Description of the issue
- Any relevant documentation (if available)
Response Time: We aim to acknowledge your complaint within 72 working hours and provide a resolution within 28 working days. If we need more time to investigate, we will keep you informed.
Our Commitment
- We take all complaints seriously and treat them confidentially.
- We will investigate thoroughly and provide a fair resolution.
- Your feedback helps us learn and improve our services.
Leave a Review
If you’d like to leave a review based on your experience, you can do so on our NHS Ratings and Reviews page. Your feedback is valuable to us.
Our Contact Number
01785 339884
pharmacy.fph96@nhs.net